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At America's Service »
Authors: Karl Albrecht, Albrecht
ISBN-13: 9780446393164, ISBN-10: 0446393169
Format: Paperback
Publisher: Hachette Book Group
Date Published: January 1992
Edition: (Non-applicable)
Author Biography: Karl Albrecht
Book Synopsis
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Table of Contents
Subjects
Business Books
Management & Leadership Industry Profiles - Management
Business Books Marketing & Sales Customer Service
Management & Leadership Industry Profiles - ManagementBusiness Books
Marketing & Sales Customer Service
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