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Anytime, Anywhere: How the Best Bricks- and-Cicks Businesses Deliver Seamless Service to Their Customers »
Authors: Robert Spector
ISBN-13: 9780738208039, ISBN-10: 0738208035
Format: Paperback
Publisher: Basic Books
Date Published: December 2002
Edition: (Non-applicable)
Author Biography: Robert Spector
Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national best sellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.
Book Synopsis
Lessons from a dozen market leaders who have mastered the game of multi-channel service.
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