Answering Consumer Health Questions: The Medical Library Association Guide for Reference Librarians » (New Edition)

This new edition of the standard guide to health sciences sources is essential for students, librarians, and health professionals. Prepared with the Medical Library Association, this completely updated and revised fifth edition lists classic and up-to-the-minute print resources and helps librarians to meet customers' changing expectations for electronic versions of traditionally print reference sources, new reliable electronic-only resources, and resources that they can access from their home computers through freely available Web sites or through library licenses. The authors address questions librarians need to consider in developing and maintaining their reference collections in both the print and electronic environments, focusing on works that can be considered foundation or basic works.

List of Exhibits and Appendices

Ch. 1 Professional Practice: Understanding and Reaching Out to the Health Information Seeker 1

Ch. 2 Professional Interactions: Communication Guidelines and Strategies 19

Ch. 3 Professional Ethics of Providing Health Information 37

Ch. 4 Legal Issues in Health Information Delivery 53

Ch. 5 Serving the Health Information Needs of Diverse Individuals 67

Ch. 6 The Difficult Patron 89

Ch. 7 Self-care for the Health Information Provider 115

Index 131