An Empowering Approach to Managing Social Service Organizations » (1st Edition)

Donna Hardina, PhD, is a professor in the department of social work education at California State University, Fresno. Her practice experience includes case advocacy, community organization, and nonprofit management. Dr. Hardina has written extensively on nonprofit management, community organization, and social welfare policy. She is the author of Analytical Skills for Community Organization Practice.

Jane Middleton, DSW, is a professor and chair in the department of social work education at California State University, Fresno. She is president-elect of the California chapter of the National Association of Social Workers. Dr. Middleton serves on numerous community, state, and national boards. She previously held the position of chair of the master's of social work program in the school of social administration at Temple University.

Salvador Montana, MSW, Phd(c), is a lecturer in the department of social work education at California State University, Fresno, and is currently completing his doctorate at the University of Texas at Austin. He has more than 20 years of direct practice experience in public social services and more than 4 years of special projects experience related to university-cummunity endeavors. He previously served as the director of children and family services in Fresno County.

Roger A. Simpson, PhD, is an assistant professor in the department of social work education at California State University, Fresno. Dr. Simpson has lectured and consulted on multicultural issues and culturally competent approaches to service delivery. He is a member of the National Association of Social Workers and the Council on Social Work Education.

Presenting an empowerment-oriented approach, this new how-to guide covers the most recent innovations and current theories needed to manage and create a successful social service organization. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: * values and ethics * organizational structure * diverse clientele and access to services* barriers to service delivery * cultural competency * fight for social justice* financial resource management * evaluating program outcomes * control of the external environment

Acknowledgements

Preface

SECTION I: INTRODUCTION TO SOCIAL SERVICE ORGANIZATIONS: MODELS, THEORIES, ETHICAL VALUES, AND STRUCTURE

1. Introduction
2. Theories for Organizational Management: Toward the Development of an Empowering Approach
3. Values and Ethics for Management Practice
4. The Structure of Social Service Organizations: Where and How Do People Find Help?

SECTION II: MANAGEMENT SKILLS FOR CREATING AN EMPOWERING ORGANIZATION: INCREASING CONSUMER ACCESS TO SERVICES

5. Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees
6. Program Design: Increasing Service Quality and Access
7. The Culturally Competent Organization

SECTION III: EMPOWERING STAFF MEMBERS

8. Administrative Leadership
9. Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers
10. Team Building and Collaboration

SECTION IV: STRATEGIES FOR MANAGING THE EXTERNAL ENVIRONMENT OF THE EMPOWERING ORGANIZATION

11. Advocacy for Improvements in Services and Policies
12. Securing Resources for the Organization: Funding and Budgeting
13. Using the Evaluation Process to Empower Workers and Clients
14. External Relations: Developing Organizational Power
15. The Empowering Model of Management: Is it Realistic?

APPENDIX: Web Resources for Nonprofit Managers

References

Index