Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situations » (1st Edition)

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

Building upon the material covered in Facilitating with Ease! (Jossey-Bass, 2005), this volume provides tools and techniques to help experienced facilitators attain the next level of mastery. It is aimed at project leaders, managers, teachers, human resource consultants, and others who design and lead meetings in the course of their work. Particular emphasis is placed on strategies for dealing with difficult situations and dysfunctional people. The CD-ROM contains over 100 charts, graphs, checklists, and summaries as well as sample agendas and customizable evaluation forms. Annotation ©2005 Book News, Inc., Portland, OR