Administrative Office Management, Short Course » (13rd Edition)

For more than 30 years, Dr. Pattie Gibson-Odgers has taught a variety of courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. She received her Masters degree from Arizona State University and her Doctorate from Northern Arizona University. Dr. Gibson-Odgers is currently an assistant professor in educational leadership at Northern Arizona University where she teaches graduate-level classes.

In this office-oriented supervision text for students with no experience in an office environment, Odgers (Coconino Community College) provides a management foundation with a humanistic approach. Coverage progresses from basic management practices to human resources management, leadership, and managing administrative services. This 13th edition provides examples of how technology is used in the workplace, and includes key terms. Other learning features include chapter summaries, key terms, review and critical thinking questions, case studies, and Internet research activities. The book can be used for those on a career track leading toward managing an office, and as a training tool for future business technology instructors. Annotation ©2004 Book News, Inc., Portland, OR

Part I. Indentifying Basic Concepts and Trends
1. The Evolution of Management Practices
2. Handling Administrative Management Challenges
3. Administrative Management Activities in the Workplace
4. Emerging Elements Impacting Administrative Management Practices
5. Managing Information, Technology, and Training in the Workplace
Part II. Managing Human Resources in the Workplace
6. Staffing Practices: Employment Laws and Job Analysis
7. On-the-Job Employee Practices
8. Employee Compensation, Recognition, and Company Policies
9. Health-Related and Other Workplace Issues
10. Work Ethics and Business Etiquette Issues
Part III. Practicing Leadership and Communication Skills
11. Leadership, Motivation, and Problem-Solving in Organizations
12. Group Dynamics, Teamwork, and Conflict Issues
Part IV. Managing Essential Administrative Services
13. Office Design, Space, and Health Issues
14. Managing Workplace Safety
15. Other Workplace Productivity Systems