Active Communication » (1st Edition)

M.S., California State University, Los Angeles

Using Matthew Westra's conversational and class-tested book, readers will learn the skills they need to take an active role in the communication process. Appropriate for 'helpers' from a variety of disciplines, including counseling, human services, psychology, speech communication, teacher education, business, and health, this book helps readers learn to observe, reflect upon, and practice active listening in a helping environment. Interdisciplinary applications of listening and speaking are presented to help facilitate development of the specialized concepts that helping professionals employ, which involves directness, openness, and empathy.

Booknews

A basic communication skills text covering what helping professionals need to develop, including directness, openness, and empathy. Annotation c. Book News, Inc., Portland, OR (booknews.com)

1. The Pyramid of Active Communication.
2. Process of Communication.
3. Attitudes for Active Communication.
4. Skills of the Body.
5. Probes and Questions.
6. Skills of Reflection.
7. Speaking to Be Heard.
8. Applications.

Appendix A: Topics for Exercises and Discussions.

Appendix B: Role Play Scenarios. References.
Index.