Authors: Fredricks, Rich Tennant
ISBN-13: 9780764526459, ISBN-10: 0764526456
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: March 2003
Edition: (Non-applicable)
Karen S. Fredricks is president of Tech Benders, LLC, which specializes in ACT!, QuickBooks, and Microsoft Office training. She hosted the Florida stop on the ACT! 6 National Launch Tour.
* ACT! organizes customer information in one place, providing instant access to names, phone numbers, addresses, appointments, call histories, follow-up activities, and more
* Explores ACT!'s features, including a ready-to-use contact database with search capabilities; Internet links; mail, fax, and e-mail merge; synchronization with Palm OS handhelds; integration with Outlook and other popular products; report generation; and a customizable database
* Latest edition of this successful title shows business professionals how to use ACT!'s new e-mail features, new active libraries, and improved Internet services and Outlook integration
Introduction | 1 | |
Pt. I | The Opening ACT! | 7 |
Ch. 1 | An Overview of ACT! | 9 |
Ch. 2 | The Various Faces of ACT! | 15 |
Ch. 3 | Getting Your ACT! Together | 29 |
Pt. II | Putting the ACT! Database to Work | 47 |
Ch. 4 | Making Contact(s) | 49 |
Ch. 5 | The Contact List | 61 |
Ch. 6 | The ACT! Lookup: Searching for Your Contacts | 73 |
Ch. 7 | Make a Note of That | 91 |
Ch. 8 | Organizing Your Daily Tasks | 105 |
Pt. III | Sharing Your Information with Others | 121 |
Ch. 9 | Printing Non-Reports | 123 |
Ch. 10 | Using the Basic ACT! Reports | 133 |
Ch. 11 | Designing Your Own Reports | 143 |
Ch. 12 | Merging Your Information into a Document | 153 |
Ch. 13 | ACT! E-Mail | 169 |
Pt. IV | Advanced ACT!ing | 181 |
Ch. 14 | Creating Contact Fields | 183 |
Ch. 15 | Customizing Layouts | 191 |
Ch. 16 | Zen and the Art of Database Maintenance | 201 |
Ch. 17 | Calling in the Reinforcements | 219 |
Pt. V | Commonly Overlooked ACT! Features | 229 |
Ch. 18 | ACT!ing on the Internet | 231 |
Ch. 19 | ACT!ing on Your Sales Opportunities | 241 |
Ch. 20 | Grouping Your Contacts | 255 |
Ch. 21 | I'm Going to the Library Tab | 271 |
Pt. VI | The Part of Tens | 281 |
Ch. 22 | Ten Cool New Features in ACT! 6 | 283 |
Ch. 23 | Ten Cool Ways to Customize Your ACT! Layout | 291 |
Ch. 24 | Ten Cool Tools to Make ACT! Work Better | 299 |
Index | 311 |