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Achieving Excellence in the Management of Human Service Organizations » (1st Edition)
Authors: Peter M. Kettner
ISBN-13: 9780205318780, ISBN-10: 0205318789
Format: Hardcover
Publisher: Allyn & Bacon, Inc.
Date Published: July 2001
Edition: 1st Edition
Author Biography: Peter M. Kettner
Book Synopsis
This textbook for social work students introduces theories and strategies for managing an organization, and applies them to administering non-profit groups. Kettner (Arizona State University) discusses organizational charts, job and work design, motivation and reward systems, revenue sources, human resources law, recruitment practices, and identifying organizational strengths and weaknesses.
Annotation © Book News, Inc., Portland, OR
Table of Contents
| Preface | ||
| Pt. I | Developing a Theory and Philosophy of Management | 1 |
| 1 | Perspectives on Excellence in Management | 1 |
| 2 | Developing a Theory for the Management of Human Service Organizations | 15 |
| Pt. II | Managing the Organization | 63 |
| 3 | Understanding the Organization from a Systems Perspective | 63 |
| 4 | Using Structure to Facilitate and Support Achievement of the Agency's Mission | 86 |
| 5 | Using Job and Work Design Creatively to Achieve Maximum Employee Performance | 110 |
| 6 | Promoting Excellence Through Well-Designed Motivation and Reward Systems | 128 |
| Pt. III | Managing Data, Information, and Finances | 157 |
| 7 | Using Data and Information to Achieve Excellence | 157 |
| 8 | Managing Resources to Support Excellence | 190 |
| Pt. IV | Managing Human Resources | 225 |
| 9 | Maximizing Organizational Performance through Human Resources Planning | 225 |
| 10 | Using Job Analysis as a Basis for Ensuring Consistency within the Human Resources System | 250 |
| 11 | Strengthening the Organization through Excellent Recruitment, Selection, and Hiring Practices | 276 |
| 12 | Maximizing Employee Potential through Staff Training and Development | 300 |
| 13 | Supervision, Performance Appraisal, Rewards and Termination | 326 |
| Pt. V | Monitoring and Evaluating Organizational Effectiveness | 361 |
| 14 | Monitoring and Evaluating Organizational Efforts and Accomplishments | 361 |
| Index | 378 |
Subjects
