60 Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook(Active Training Series) »

Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win-win situation. How to Resolve Conflict Effectively, Participant’s Workbook   from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to

• Get tension right out on the table
• Figure out what’s bothering the other person
• Communicate the real, underlying concerns

About This Brief Training Session.

Word Association.

Self-Assessment.

Comfort with Conflict.

Four Styles of Conflict.

Role for Dr. Roland.

Role for Dr. Jones.

Getting to Win/Win.

Try It: Experiments in Change.

Reading.