50 Top Tools for Coaching: A Complete Tool Kit for Developing and Empowering People »

Gillian Jones is co-Managing Director of Emerge, a consulting firm that focuses on organizational and behavioral change, where she specializes in coaching culture strategy.  She has worked as an executive coach and consultant for over 12 years.

Ro Gorell is a change consultant and business coach.  Her business, Ascent2Change Ltd, specializes in helping organizations understand the life cycle of change and how it impacts business performance.

This book sets out to help professional coaches achieve more with their clients.  It provides a broad range of tools and techniques that can be easily applied to many situations.  The book will help coaches assess the needs of their clients, select tools that address their needs, and allow them to coach with confidence.

Figures ix

Tables xi

Foreword xiii

Preface xv

Acknowledgements xxi

Introduction 1

1 Setting up the coaching relationship 7

The tools to create clear expectations and outcomes The coaching process 8

Coaching assessment form 9

Coaching brief and contract form 11

Coaching self-assessment questionnaire 16

Checklist for establishing contract rules 19

Action plan 23

Coaching evaluation 26

2 Foundation tools 31

Key tools for managing coaching relationships Listening model 32

Questioning skills and techniques 36

Feedback techniques and examples 41

The ORACLE model 46

Coffee-break coaching 53

Self-coaching 56

3 Goal setting 59

Tools for gaining clarity on desired outcomes Creating powerful intentions 60

Goal setting 65

Breaking down previous goals 69

Making personal changes 72

Spatial action planning 75

Refreshing goals 78

Removing obstacles 80

Goal visualization 81

Goal visualization script 83

4 Problem resolution 85

Tools for exploring solutions and creating positive options Logical levels 86

Positive problem solving (reframing) 89

Problem mapping 92

Force field 95

5 Values and beliefs 99

Tools for discovering what motivates behaviours Internal conflict negotiation 100

Helping individuals reduce stress 103

Changing negative thought patterns 108

Challenging limiting beliefs 111

Determining values 115

Prioritizing values 120

Belief assessment 125

6 Confidence strategies 128

Tools to create confidence and develop personal performance Reprogramming negative language 129

Confidence building 132

Personal centre of excellence 134

7 Working effectively with others 136

Tools for analysing and achievingenhanced relationships Behavioural conflict resolution 137

Analysing and resolving conflict 141

360-degree perspective 144

8 Personal impact and influence 147

Tools for increasing presence and impact Ideas preparation 148

Communication skills audit and skills inventory 151

360-degree feedback 157

Modelling yourself and others 168

9 Enhancing leadership style 171

Tools for developing your strategy and increasing team performance Team climate inventory 172

Improving the delegation process 176

Planning to delegate 179

Prioritizing: paired comparison 185

Prioritizing: importance-urgency grid 189

Strategy development 192

10 Planning for the future 196

Tools for defining where and what you want to be Life events 197

The Discovery Model 201

Ideal work designer 205

Managing my career 209

Index 213