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Competency-Based Performance Reviews: How to Perform Employee Evaluations the Fortune 500 Way Paperback – Illustrated, February 15, 2008

by Robin Kessler (Author)
4.1 4.1 out of 5 stars 22 ratings
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Managers working in today's organizations often focus more on results than on the people who achieve those results. But regularly evaluating the performance of your employees is critical to improving the efficiency and output of your organization. Performance reviews have changed significantly in the past few years. Companies today are looking for the key characteristics, known as competencies, that help the most successful people in their field to be so successful. Managers and employees need to focus on those competencies, especially during performance review discussions. Competency-Based Performance Reviews offers you a new and more effective way to handle performance reviews and to coach your employees to emphasize the knowledge, skills, and abilities that they have and the organization needs. Most sophisticated U.S. and international employers are using competency-based systems to select, interview, and evaluate the performance of employees. Fortune 500 corporations such as American Express, Anheuser Busch, Coca-Cola, Disney, Federal Express, IBM, Johnson & Johnson, and Pfizer are all looking for specific competencies. This book will give you the guidance you need to: -- Perform competency-based reviews on your employees. -- Help your team get the recognition they deserve in division meetings by providing the evidence to justify higher performance rankings. -- Develop your own competencies--and those of your employees. -- Coach employees to recognize competency-based accomplishments and advocate for themselves throughout the year. -- Write smarter, targeted competency-based accomplishment statements to use on performance review forms. By putting these competency-based performance reviews into practice, managers can strengthen their organziations, their careers, as well as the careers of their employees. Competency-Based Performance Reviews includes sample phrases to use on reviews, as well as sample accomplishment statements to guide employees to improving and writing their own.
Previous page
  1. Part of series
    Competency-Based
  2. Print length
    256 pages
  3. Language
    English
  4. Publisher
    Weiser
  5. Publication date
    February 15, 2008
  6. Dimensions
    5.21 x 0.54 x 8.24 inches
  7. ISBN-10
    1564149811
  8. ISBN-13
    978-1564149817
  9. See all details
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Editorial Reviews

From the Back Cover

"This well-organized and easy-to-use book should be a staple on every manager's desk. The performance review is the most under-utilized tool in management--this book provides practical suggestions for every aspect of turning the most-dreaded management task into a truly helpful experience for the employee, the manager, and the company."
--Signe Spencer, senior consultant, Hay Group and coauthor of Competence at Work and The Indian CEO

"Robin absolutely nails it. If you want to change a culture permanently, you have to instill and model the behaviors that the company wants. Honest performance management is the oxygen of great companies. Competency-Based Performance Reviews is a must-read."
--Peter Conrad, vice president of human resources, Energizer Holdings, Inc.

About the Author


Robin Kessler is currently president of The Interview Coach, a human resources and career consulting firm in Houston, Texas. She has more than 20 years experience improving interviews, resumes, presentations, and organization communications as a human resources professional, consultant, career coach, and adjunct professor. Kessler is author of Competency-Based Interviews and Competency-Based Resumes, the first books to teach people to write their resumes and prepare for interviews considering the competencies employers are looking for. She has trained managers and employees to write effective, competency-based statements on their performance reviews and to communicate about competency-based accomplishments. She has her B.A. and M.B.A. from Northwestern University.

Product details

  • Publisher ‏ : ‎ Weiser; First Edition (February 15, 2008)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 1564149811
  • ISBN-13 ‏ : ‎ 978-1564149817
  • Item Weight ‏ : ‎ 9.4 ounces
  • Dimensions ‏ : ‎ 5.21 x 0.54 x 8.24 inches
  • Customer Reviews:
    4.1 4.1 out of 5 stars 22 ratings

About the author

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Robin Kessler

Robin Kessler

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Robin Kessler is currently president of The Interview Coach, a human resources and career consulting firm in Houston, Texas. She has more than 20 years experience improving interviews, resumes, presentations, and organization communications as a human resources professional, consultant, career coach and adjunct professor. Kessler is author of Competency-Based Interviews and Competency-Based Resumes, the first books to teach people to write their resumes and prepare for interviews considering the competencies employers are looking for. She has trained managers and employees to write effective, competency-based statements on their performance reviews and to communicate about competency-based accomplishments. She has her B.A. and M.B.A. from Northwestern University.

Customer reviews

4.1 out of 5 stars
4.1 out of 5
22 global ratings

Top reviews from the United States

Anthony Teekpeh
5.0 out of 5 stars It awesome
Reviewed in the United States on April 17, 2014
Verified Purchase
This item is very awesome; you will never regret, if you bought one. You never try you never know it works.
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Carla McHale
5.0 out of 5 stars It is perfect for my job!
Reviewed in the United States on November 5, 2010
Verified Purchase
I received this book on time and in excellent condition. I can really use this book in my current position of reviewing the employees and their competencies.
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Serdar Genc
4.0 out of 5 stars helpful guidance for managers
Reviewed in the United States on September 22, 2009
Verified Purchase
this book is full of guide tips that will be hepful for the managers. ones who are looking for a methodology book, like me, can not benefit much from this book. I will suggest specifically to the top managers of organizations take some time to look and find new ways of performance appraisals with it.
One person found this helpful
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lil so much
1.0 out of 5 stars Poor grammar, full of jargon, redundant, confusing graphics
Reviewed in the United States on May 5, 2010
Verified Purchase
I am a small business owner looking to improve my system of employee evaluations. I selected this book on its excellent amazon reviews and was extremely disappointed. I actually threw it in the recycling bin. Furthermore, I was so upset by the poor quality of the book that I am writing this review, which I never do.

This book is full of corporate jargon. It seems aimed at someone who is a low-to mid level manager who is steeped in self-referencing corporate culture. You know, the kind of person who would use Successories. The level of writing is maybe 10th grade, but even then it is weighed down by redundancies and poor sentence structure. For instance, the author takes time to illustrate that there are different works for competency that mean the same thing, such as strengths. Ok, fair, but the list goes on and on. And the author repeats this process like 4 times in the book's first chapter. C'mon! I know what synonyms are, and I have a well developed vocabulary. I get it. This is just one example. On multiple occasions, while reading the first few chapters, I thought, 'this book is written for idiots'. The irony is that something like 'performance reviews for idiots' or whatever would probably be more clear and helpful!

The author makes multiple references to other books about Compotency-Based things, as though they are well regarded and we all know them. This limits the book to a smaller audience and is not helpful.

Finally, the charts are just retarded and as are the pull quotes. They get in the way and do not help. The last straw for me was getting to the last sentence in a chapter, and there just beneath it was the same sentence, but a few point sizes larger with a circle around it. WTF!? How is that helpful?

In short, this was the most unhelpful business book I've ever read. It made me angry and wasted my money.
7 people found this helpful
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lunar2120
5.0 out of 5 stars Five Stars
Reviewed in the United States on November 24, 2015
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Definitely helped in writing my performance review!
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Craig Matteson
5.0 out of 5 stars An effective method for employee evaluation and management
Reviewed in the United States on June 16, 2008
Robin Kessler has written this very helpful book to help small to medium businesses perform better performance reviews. Evaluating employees each year is a recognized necessity, but it is often performed rather perfunctorily and without much connection to the real work going on in the company. Her argument is that you should be using the competencies you know are key to your success as measures for evaluation. You should then use these competencies to set goals and metrics that set in a meeting with the employee at the beginning of the evaluation period. These goals and metrics are used each day as you coach and manage your employees and team. Part of using them is taking timely notes and teaching your people to also write up their successes as they happen.

By keeping contemporaneous notes and documenting successes (and failures) as they happen, the evaluation almost writes itself at the end of the period. You both know what was expected because you agreed to them together and have talked about it frequently during the year. You both wrote down the accomplishments and successes during the year. The gaps between goals and reality are also obvious. As you perform the evaluation you may want the employee to write the first version of it and you can go over your edits together and come to an agreement for the final version. You must let the employee have some input to the evaluation even if it is only to object to what you have written.

These performance reviews are also future oriented. A large part of the meeting will be setting the goals, expectations, and metrics for the coming year (or whatever the evaluation period is).

Ms Kessler also provides several helpful appendices that provide examples and helpful material to demonstrate the principles she discussed throughout the book.

Reviewed by Craig Matteson, Ann Arbor, MI
3 people found this helpful
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Jeff Horton
5.0 out of 5 stars Best and Most Current Performance Management Tool
Reviewed in the United States on May 20, 2008
As a 20 year HR Director with Fortune 500 companies, I am impressed and happy to have discovered Robin Kessler's latest and best book on competency based Performance Reviews. HR practitioners know that "competencies" are the most powerful and relevant currency to use when creating metrics for measuring human performance at work, and Robin has really hit the target on this hot HR subject. Any manager, HR practitioner, trainer, or leader will find this book user friendly and highly rewarding. The book wastes no time in providing application based tools and metrics, outstanding examples, and unbeatable tips and techniques for immediately improving Performance Reviews! This clear and easy focus on the heart of Performance Management process will help any leader improve the most challenging aspect of leadership - objectively measuring employee performance. Furthermore, you will find this book as a great tool for Workforce Planning, Talent Management, and as to document performance cases to reduce exposure for employee claims and litigation. This is the most useful book on management in a long time, as it hits the target perfectly on Performance Management technology.
2 people found this helpful
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Top reviews from other countries

Linda Hill
5.0 out of 5 stars Great value for the money
Reviewed in Canada on December 17, 2017
Verified Purchase
A perfect book for the course that I was taking at the time. The product arrived promptly and was exactly as described by the seller, at an amazing price. I would definitely purchase again.
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Tats
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on September 17, 2016
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Very informative
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