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Lean Six Sigma for the Office (Resource Management) 1st Edition
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Purchase options and add-ons
- ISBN-101420068792
- ISBN-13978-1420068795
- Edition1st
- PublisherCRC Press
- Publication dateOctober 30, 2008
- LanguageEnglish
- Dimensions6.5 x 1 x 9.5 inches
- Print length362 pages
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From the Author
A major goal of writing this book is to document the lessons I have learned deploying Lean Six Sigma in industries such as banking, insurance, mutual funds, manufacturing, retail operations as well as many other service systems to create a practical and hands-on reference written for people who need a concise and practical source of information to rapidly improve their service operations anywhere in the world. The nine chapters comprising this book contain more than one-hundred and fifty figures, tables and road-maps covering a range of practical topics from project identification and alignment, cultural transformation and team building, data collection activities and the application of simple tools and methods to analyze the data collected from dynamic and virtual systems which may contain numerous integrated process workflows. Understanding these topics will help ensure your organization's operational systems meet customer needs and expectations. Each of the nine chapters also contains checklists and evaluation tools. These are provided in the form of Excel templates to help your organization identify areas for operational improvement. In this context, the book also emphasizes the importance of strategic alignment of Kaizen events and improvement projects as well as the considering the impact of organizational culture on process improvement activities. In latter chapters of the book, key elements of a change model are also discussed in the context of transitional improvements to the process owner and local work team. In summary, this book has been written from a viewpoint that people and the cultural aspects of process improvement are as important as the Lean and Six Sigma tools and methods which are used to identify and execute process improvements. It is my opinion that effective and sustainable organizational change can be accomplished by applying the proven principles found in this book. The book also discusses Crystal Ball® Software and well as Quality Companion by Minitab®.
About the Author
Product details
- Publisher : CRC Press; 1st edition (October 30, 2008)
- Language : English
- Hardcover : 362 pages
- ISBN-10 : 1420068792
- ISBN-13 : 978-1420068795
- Item Weight : 1.83 pounds
- Dimensions : 6.5 x 1 x 9.5 inches
- Best Sellers Rank: #8,721,279 in Books (See Top 100 in Books)
- #1,139 in Six Sigma Quality Management
- #1,691 in Manufacturing Industry (Books)
- #1,700 in Industrial Relations Business
- Customer Reviews:
About the author
James William Martin is a Business Transformation Author, Educator, and Process Improvement Consultant with over three decades of experience in driving organizational excellence. His expertise in Six Sigma and Lean methodologies has benefited thousands of executives and practitioners across a myriad of industries, spanning Japan, Hong Kong, Korea, Singapore, Malaysia, Thailand, Australia, North America, and Europe.
In his extensive career, James has spearheaded numerous initiatives to create and manage master black belt certification programs, and improve total customer experience (TCE), the voice of the customer (VOC), loyalty metrics, and net promoter scores (NPS). Currently, he is focused on harnessing the power of big data analytics, cloud computing, and security applications within the Lean Six Sigma framework.
James’ commitment to knowledge sharing and skill development is also evident in his 19-year tenure as an instructor at Providence College Graduate School of Business. There, he has imparted valuable insights in operations research, operations management, and economic forecasting, as well as other quantitative subjects.
James holds an M.S. in Mechanical Engineering from Northeastern University, an M.B.A. from Providence College, and a B.S. in Industrial Engineering from the University of Rhode Island. His academic achievements are further bolstered by several certifications and patents, showcasing his dedication to continuous learning and innovation.
With a proven track record of success in both academia and the professional world, James William Martin is an esteemed figure in the field of business transformation and process improvement, poised to empower organizations and individuals alike in their pursuit of excellence.
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I bought this book expecting to improve my knowledge on lean sigma for the office.
Actually, many many many very basic Fundamentals , full sentences are reapeated 20 times, also about a 100 times is it stated that such or such specific topic will be covered in a future chapter.
So, really this book could be reduced by half without loosing any of its content value and would really gain in clarity.
Even if the book title is meant for the office, still many exemples are used in the manufaturing environment.
At the end, I am actually bying another ook reference and will work with some additional partners to acquire this office orientation.
I would not recommend this book to peers.