Buy new:
-20% $35.99
FREE delivery Saturday, May 11
Ships from: Amazon.com
Sold by: Amazon.com
$35.99 with 20 percent savings
List Price: $44.99

The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. List prices may not necessarily reflect the product's prevailing market price.
Learn more
FREE Returns
FREE delivery Saturday, May 11
Or fastest delivery Thursday, May 9. Order within 21 hrs 6 mins
In Stock
$$35.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$35.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from
Amazon.com
Ships from
Amazon.com
Sold by
Amazon.com
Sold by
Amazon.com
Returns
Eligible for Return, Refund or Replacement within 30 days of receipt
Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Returns
Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
$8.33
Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less See less
FREE delivery May 13 - 14. Details
Or fastest delivery May 7 - 9. Details
Only 1 left in stock - order soon.
$$35.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$35.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Access codes and supplements are not guaranteed with used items.
Ships from and sold by ThriftBooks-Chicago.
Amazon book clubs early access
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Explore Amazon Book Clubs
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera - scan the code below and download the Kindle app.

QR code to download the Kindle App

Follow the author

Max Ammerman
Follow
Something went wrong. Please try your request again later.

The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors 1st Edition

by Max Ammerman (Author)
4.6 4.6 out of 5 stars 33 ratings
See all formats and editions
{"desktop_buybox_group_1":[{"displayPrice":"$35.99","priceAmount":35.99,"currencySymbol":"$","integerValue":"35","decimalSeparator":".","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"07oZO5ABIlaRMHC%2FYSf8AbzXvjSzMYKrfaZBdG6j8cQwZKC5kSLahIyv9T9YrhfBjpeOjhjTu6%2FFLv%2BjR8cuFHkvehUu2vakvFiTCXAEhRlCMjrUp4ZH6FidPFaLnitiYm68B6%2FVo5g%3D","locale":"en-US","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}, {"displayPrice":"$8.33","priceAmount":8.33,"currencySymbol":"$","integerValue":"8","decimalSeparator":".","fractionalValue":"33","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"07oZO5ABIlaRMHC%2FYSf8AbzXvjSzMYKrxuKnUHeevVJ4eyXIf2viZnwhq7c5eZtRIuXft5Os1j0yUdQyHWhFGI7%2FsmCwL9sVmEcFfwvQ%2FYp4Sp6jEomUxEYDIgWqhnKjJxPK7%2BZvkgeofEcf23gk6XecKR%2FTlrsIfW3YYarY2vXqTrvk8Ey%2Bpw%3D%3D","locale":"en-US","buyingOptionType":"USED","aapiBuyingOptionIndex":1}]}

Purchase options and add-ons

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.

Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.

The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

Previous page
  1. ISBN-10
    0527763268
  2. ISBN-13
    978-0527763268
  3. Edition
    1st
  4. Publication date
    January 1, 1998
  5. Language
    English
  6. Dimensions
    6.13 x 0.33 x 9.13 inches
  7. Print length
    144 pages
  8. See all details
Next page
Books with Buzz
Books with Buzz
Discover the latest buzz-worthy books, from mysteries and romance to humor and nonfiction. Explore more

Frequently bought together

The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
$35.99
Get it as soon as Saturday, May 11
In Stock
Ships from and sold by Amazon.com.
+
Root Cause Analysis: Simplified Tools and Techniques, Second Edition
$74.00
Get it as soon as Saturday, May 11
Only 12 left in stock (more on the way).
Ships from and sold by Amazon.com.
+
Root Cause Analysis: Basic Tools and Techniques
$26.95
Get it as soon as Saturday, May 11
In Stock
Ships from and sold by Amazon.com.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
Some of these items ship sooner than the others.
Show details Hide details
Choose items to buy together.

Editorial Reviews

Review

"The author offers a clear, well-organized presentation of the steps required for identifying, studying, correcting, and avoiding problems and mistakes in the workplace....This book takes a nitty-gritty approach to solving problems, and many organizations could well benefit from its guidance and good sense." -- James W. Marcum, Ph.D., Director of Library Services, J. Conrad Dunagan Library, UTPB, Review excerpted from the National Productivity Journal, Autumn 1998

"Max Ammerman expertly coaches safety professionals and non-professionals alike through a step-by-step approach to incident investigation. His thorough and practical process allows investigation teams to address the all-important human element in safety." -- Molly A. McClintock, Senior Partner, Safety Performance Solutions

"This book will give you the methodology to conduct accurate root cause analysis and develop effective corrective action. We use this methodology, and it works! If time-line, causal factor, and change analysis are not part of your investigation vocabulary, they should be." -- Robert G. Morrison, Senior Engineer, Florida Power & Light

"This handbook offers an effective and integrated approach to the root cause identification and problem solving process. An excellent source of information that explains the 'how-to' from cradle to grave." -- Jorge A. Labarraque, P.E., Total Quality Specialist

About the Author

Max Ammerman

Product details

  • Publisher ‏ : ‎ Productivity Press; 1st edition (January 1, 1998)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 144 pages
  • ISBN-10 ‏ : ‎ 0527763268
  • ISBN-13 ‏ : ‎ 978-0527763268
  • Item Weight ‏ : ‎ 1.1 pounds
  • Dimensions ‏ : ‎ 6.13 x 0.33 x 9.13 inches
  • Customer Reviews:
    4.6 4.6 out of 5 stars 33 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Max Ammerman

Max Ammerman

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Discover more of the author’s books, see similar authors, read author blogs and more

Customer reviews

4.6 out of 5 stars
4.6 out of 5
33 global ratings

Top reviews from the United States

Jesse Dukes
5.0 out of 5 stars Awesome book
Reviewed in the United States on May 4, 2014
Verified Purchase
This is a great tool for effective problem solving and incident analysis in the workplace. Easy module to use. Easy and very effective tools to use. Bases everything on problem identification and correction, and can be used on more than just incidents, the tools are great for anyone who wants to be proactive in the workplace.
2 people found this helpful
Helpful
 Report
Mario Almeida-Santos
5.0 out of 5 stars but so far looks good - keeping it simple is beautiful
Reviewed in the United States on April 9, 2015
Verified Purchase
Still studying it, but so far looks good - keeping it simple is beautiful!
Helpful
 Report
L.W. Brittian
4.0 out of 5 stars Four Stars
Reviewed in the United States on August 31, 2016
Verified Purchase
as advertised
Helpful
 Report
Linda Zarate
5.0 out of 5 stars Unique approach to a traditionally reactive technique
Reviewed in the United States on February 13, 2001
My background is information systems service delivery. I stumbled across this gem when I was searching for resources on how to structure outage investigations for applications that did not meet service level objectives.
Prior to reading this book I viewed root cause analysis as a reactive tool to be used to investigate the causes of failures. The approach taken by the author is to also use this technique as a proactive tool in a manner similar to failure mode effects and criticality analysis (FMECA).
Here is a summary of what how this book approaches root cause analysis: it begins with a section on defining problems and collecting data. This approach allows you to take a proactive approach, especially if you are in an environment that uses statistical process controls to measure process performance. This is augmented by a chapters on task analysis and event and casual factor charting. This is where the author's approach begins to resemble FMECA techniques, which are proactive versus reactive methods of addressing problems and risks. This is followed by chapters on interviewing and reporting.
I particularily liked the chapter on interviewing techniques, which added a practical dimension root cause analysis. I also liked the way the author used hints throughout the book to reinforce methods.
The rest of the brief 135-page book is devoted to forms, worksheets and checklists that significantly add to the value or the book. I would have liked an accompanying diskette with this material in electronic format, but the lack of it does not detract from the book in any way.
If you want to use root cause analysis as a proactive tool in conntection with a continuous improvement initiative I recommend that you also consider Understanding Variation by Donald Wheeler. If you are seeking a more proactive approach to preventing problems in the first place you might consider augmenting Root Cause Analysis Handbook with Failure Mode and Effect Analysis by D. H. Stamatis.
65 people found this helpful
Helpful
 Report
Caratman
3.0 out of 5 stars Very basic
Reviewed in the United States on October 8, 2011
Verified Purchase
This the primer for someone who is new to root cause evaluation. Not very in depth. Can't recommend for more than the most basic of root cause problems - Root Cause 101.
One person found this helpful
Helpful
 Report
Dave Piasecki
4.0 out of 5 stars Very good introduction to root cause analysis.
Reviewed in the United States on January 21, 2004
This book does an excellent job of quickly covering conventional root cause analysis. With an emphasis on documentation, the author takes you through a series of steps that include defining the problem, methods for collecting data and gathering information, analysis of the problem, and ultimately developing corrective action. This book moves very fast, reading more like a slide-show presentation than a book, yet the author is able to communicate a lot of good information using this minimalist approach. Rather than detailing numerous analysis methods, the author keeps it simple by sticking with a fixed path to problem solving. I found the "Pitfalls of ..." sections after each topic very insightful. In addition, the collection of forms, tables, and checklists included in the book (great appendix) are excellent. Don't look for case studies here, this is a straight forward how-to book
21 people found this helpful
Helpful
 Report
Salam ibn Yakub-Williams
4.0 out of 5 stars Very Good book on Root Cause Analysis
Reviewed in the United States on February 21, 2007
This text gets right to the point about root cause analysis and the various analytical tools that are used in the process. It is a great supplement to the material I've review on the subject for class work. I highly recommend this text for anyone who is studying the subject for accident investigation or process improvement.
2 people found this helpful
Helpful
 Report

Top reviews from other countries

ARMAND
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on September 7, 2015
Verified Purchase
OK EXCELLENT
Report
Michael G Hall
4.0 out of 5 stars Good approach in an industrial setting
Reviewed in the United Kingdom on February 25, 2013
Verified Purchase
This short, easy to read book draws on a range of techniques and practices (not all of them acknowledged as to source) to present a coherent approach to root cause analysis in an industrial setting. It works through each section using an example introduced at the start of the book, so that the reader can look at the theory first and then immediately see how it could be applied in a real world situation.

IT problem managers could learn a bit from it as well, particularly the very clear explanation of the Event and Causal Factor Charting (ECFC) methodology.
2 people found this helpful
 Report