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Micromessaging: Why Great Leadership is Beyond Words Hardcover – November 14, 2006

by Stephen Young (Author)
4.4 4.4 out of 5 stars 49 ratings
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Should you sweat the small stuff?

Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.

Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change.

Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on

  • Cruicial leadership skills and how to acquire them
  • Universal workplace cultural issues
  • How expectations affect the performance of others
  • Ways to speak fairly, not falsely
  • Techniques that eliminate group think
  • How to reset the "filters" you use to "screen" others

    Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.

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Previous page
  1. Print length
    224 pages
  2. Language
    English
  3. Publisher
    McGraw Hill
  4. Publication date
    November 14, 2006
  5. Dimensions
    6.2 x 0.8 x 9.2 inches
  6. ISBN-10
    9780071467575
  7. ISBN-13
    978-0071467575
  8. See all details
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Editorial Reviews

From the Publisher

For more than a decade, organizational guru Stephen Young has brought his powerful message about micromessaging and leadership to executives in businesses spanning fifteen countries. In 2002, Young founded Insight Education Systems, a management consulting firm specializing in leadership and organizational development, applying these concepts to nearly 10% of the Fortune 500 and many of their CEOs and leadership teams. Previously, as Senior Vice President at JP Morgan Chase he managed the firm's worldwide diversity strategy. Under his leadership, the company garnered numerous awards including the Catalyst Award and Fortune magazine's list of Top 50 Companies for Minorities, and it was ranked as the #1 company for diversity by Inc. magazine.

From the Back Cover

Change the way you do business with the nonverbal gestures that can make or break any business relationship

A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse?

Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by

  • Getting inside your organization's cultural DNA to spark change
  • Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals
  • Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment

Product details

  • ASIN ‏ : ‎ 0071467572
  • Publisher ‏ : ‎ McGraw Hill; 1st edition (November 14, 2006)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 224 pages
  • ISBN-10 ‏ : ‎ 9780071467575
  • ISBN-13 ‏ : ‎ 978-0071467575
  • Item Weight ‏ : ‎ 1.12 pounds
  • Dimensions ‏ : ‎ 6.2 x 0.8 x 9.2 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 49 ratings

About the author

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Stephen Young

Stephen Young

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For more than a decade, organizational guru Stephen Young has brought his powerful message about micromessaging and leadership to executives in businesses spanning fifteen countries. In 2002, Young founded Insight Education Systems, a management consulting firm specializing in leadership and organizational development, applying these concepts to nearly 10% of the Fortune 500 and many of their CEOs and leadership teams. Previously, as Senior Vice President at JP Morgan Chase he managed the firm's worldwide diversity strategy. Under his leadership, the company garnered numerous awards including the Catalyst Award and Fortune magazine's list of Top 50 Companies for Minorities, and it was ranked as the #1 company for diversity by Inc. magazine.

Customer reviews

4.4 out of 5 stars
4.4 out of 5
49 global ratings

Top reviews from the United States

JFN
5.0 out of 5 stars good read
Reviewed in the United States on December 13, 2023
Verified Purchase
good read
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Stocks
4.0 out of 5 stars Easy Read but very insightful
Reviewed in the United States on May 20, 2013
Verified Purchase
This was an assigned book for my MBA class. The concepts and principles are very straightforward. The middle of the book was a little dry and I would like to have seen more advice and instruction on how to pull through the concepts. Definitely worth reading for leaders.
One person found this helpful
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Michael A. Wilcoxen
5.0 out of 5 stars Critical Reading for EVERYONE
Reviewed in the United States on June 12, 2008
Verified Purchase
This book is something that everyone should read. It puts a name and a description on something everyone has felt at some point in their lives. It also gives concrete techniques and tools to assist the reader in managing the ways they communicate and send messages. I am very glad to have read this book and hope everyone else does as well. It is a great resource for the corporate world, the classroom, and your personal life. Micro messages are a critical component and understanding the ways you send these messages and controlling them will benefit you professionally and personally!
4 people found this helpful
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Liz Nolley Tillman
5.0 out of 5 stars Great Resource
Reviewed in the United States on April 9, 2017
Verified Purchase
Great book! Stephen Young is a great teacher and helps readers think about things they might not ever notice otherwise. A must have reference for anyone in Corporate America.
One person found this helpful
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CC
5.0 out of 5 stars Great book!
Reviewed in the United States on July 7, 2013
Verified Purchase
I love this book. After reading the book, I recommended it to friends and family. Really addresses how you appear to others and how others appear to you. Great personal growth book. Easy, quick read.
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Damian R Taafe-McMenamy
3.0 out of 5 stars Great for Reflection
Reviewed in the United States on April 20, 2012
Verified Purchase
Overall, this is a good book. It gets a little repetitive at times with the author recounting a lot of his own experiences over and over in teaching micro-messaging, but the concepts are solid. It takes multiple perspectives to show how your non verbal communication affects those around you and how it precludes you as a manager from seeing the whole picture. There is noi silver bullet of do this, do that and you will be more effective and I like it that way. It gives you cues to looke for, a perspective on what they mean, how these non-verbal messages can affect your group and understandin of problems and tools to get more out of your conversations. It all seemed to boil down to equal, genuine interacton with others and listening. Overall, worth a read.
4 people found this helpful
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Graypants1263
4.0 out of 5 stars The book is great and the workshop was amazing
Reviewed in the United States on July 17, 2016
Verified Purchase
Bought this before attending one of Stephen's Microinequities the power of small workshops. The book is great and the workshop was amazing.
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Kathleen Connelly
5.0 out of 5 stars Great Tool
Reviewed in the United States on April 14, 2014
Verified Purchase
Micro Messaging is a great tool. Full of great insite. A must ready for all levels of employees and management.
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